Recommendations for safe shopping on VODOME
1. Before making an order, find out the maximum information about the vendor
- Examine company data, ordering, payment and delivery conditions (this information is available in the delivery and payment sections)
- Be sure to read the reviews about the vendor, pay attention to:
- Number of reviews and availability and content of negative reviews
- Vendor’s comments on reviews
- Vendor’s Rating
- Whether the vendor is verified
2. Carefully examine the information about the product or service you want to order
- Before making an order, be sure to specify the order and conditions of return and exchange of goods, conditions of warranty service from the vendor.
- Be sure to check who pays for the costs associated with sending and further shipping the goods when exchanging/returning.
3. Make an order through a shopping cart
In order to ensure the security of the transaction, make an order through the shopping cart of the site VODOME.
4. Payment of the order
It is not recommended to prepay the cost of the order to companies that:
- Registered on the site for a short time, about the work of which there are few or no reviews
- The vendor requires a full down payment and does not give you the option to choose other payment options.
- if you personally have any doubts about the integrity and reliability of the company when communicating with the vendor.
Please note that you have the right to require the vendor to provide or duplicate your details for payment in the VODOME system – when processing the order in the office or in an electronic message through the site – this will help to secure your purchase in advance.
5. Be sure to check your order when you receive it!
- Finding any inconsistencies declared on the site – be sure to make an act of inspection of the cargo in the presence of employees of the branch of the carrier and notify the company that you want to exchange or return the goods.
- If you order an imposed payment immediately refuse to receive the goods that do not correspond to the stated on the site.
- When courier delivery, check the goods in the presence of the courier and do not pay for it and do not accept it if any inconsistencies are found.
If for any reason the goods have not been checked in the presence of the courier or the defects of the goods have been discovered later, this is not a reason to exempt the vendor from compliance with the terms and conditions when the shopper applies for the exchange or return of the goods.
6. Keep proof of purchase
Checks, bank statements, payment orders, warranty cards, postal declarations, electronic correspondence and any other documents received from the vendor are necessary for warranty service of the goods, as well as to confirm your transaction with the vendor in case of problems on order.
7. Never share personal information with third parties
The following data are not used to place an order on the portal:
- The PIN of your card
- Passwords and codes that come to your phone;
- Passports, residence permits, other documents;
- Secret codes, your personal account numbers;
- Your login or password to the vendor.
Shop with Confidence Program
In order to protect the rights of shoppers, we have created a Program to protect purchases.
Any shopper can enroll in the Shop with Confidence Program.
Contacting Us
If you have questions, please contact us at adminlb@vodome.net